On 3/10/26 After needing a AAA tow, Great job in every way! The Koons Ford FC service department is totally different now. My 2015 is back on the road! Will Smith is a really good advisor. Got the most out of that 11 yo water pump😃. Back again on 5/19/26 for a transmission fluid replacement. Wish they would invite me into the bay to show me or at least take a pic of the old fluid instead of just telling me about it being dirty.

I bought a vehicle from here which I am very happy about Wayne the salesman was great he was informative and knowledgeable a type of person who you want on your side as a salesperson the real no pressure salesman a person wants. Aydin the financial support system was also very attentive and friendly no hassle at all and very pleasant to speak with. I recently had a situation with my vehicle and spoke with the GENERAL MANAGER and he is indeed a super nice person I went in being very very upset and wanted to yell and scream but the GENERAL MANAGER really helped me out as if I was family and I was stunned and thought of it as an early Christmas gift I am so happy that I chose KOONS FORD of Falls Church

Friendly, helpful and time as quoted.

Five stars to the team that revamped my vehicle today and walked me through the process. It is a million times better being there and seeing the work than dialoguing service by phone. I recommend. Thank you!

Professional Service and Staff. If your car or truck is sick, Take it to Koons. They'll make it all better!

Update: Today we decided to bring our truck in despite some past experiences, and I’m really glad we did. Our service advisor, Buck Bouchard, was truly excellent. He was kind, helpful, and went above and beyond to make sure we understood everything. He took the time to explain things clearly and made the entire experience much smoother for us. Because of his outstanding customer service and great character, we will definitely be returning. He is a great asset to the team. I have experienced multiple issues with this dealership that have left me extremely dissatisfied. First, the front desk staff have been consistently rude and have even hung up on me in the past. Second, I was told that purchasing an electric vehicle would help offset the negative equity from my previous car; however, instead, the $20,000 I owed was simply added to my new loan, leaving me with an electric truck and no resolution for my prior balance. ?? they took the previous car “trade in” && it went down 0. Third, the truck has had three recalls since I purchased it in April—one of which remains unresolved. I have called twice for updates and have yet to receive a call back. Additionally, during my visits for recall services, one of the service representatives was inconsiderate and dismissive. I am a parent with a toddler, and each visit requires arranging rides and childcare, only to be contacted shortly after leaving and told that no repairs can be completed. Overall, I am deeply unsatisfied with the service and communication I have received and feel completely stuck with this vehicle.